We waited for over an hour for our food. After getting the incorrect food and having a different server (other then our own) refill our waters, we ate our food over an hour after sitting down. When we received the bill we were charged gratuity because there were 6 or more. After trying to dispute this with the waitress and the manager, we were told " Its in the menu, there is nothing you can do." (VERBATIM) As a fan of loco's , and a former food server, I have absolutely no qualms about giving a decent server a 15% tip or higher. Our server was absolutely abysmal. I will NEVER return to that loco's ( which was a favorite college hangout ) or any other loco's again. That particular store forced us to give probably the worst server I have ever had, a substantial tip. It was just shy of robbery. I hope that this message will go to someone that will do something about this travesty...but knowing the theme of customer service that I received at your establishment..I'm not holding my breath.
Too harsh??